60% of CT Businesses Are Hiring: Can Your IT Keep Up with the Trend?

By Tom McDonald | Oct 4, 2016 8:00:00 AM

 

More Connecticut businesses are expanding their workforce, and with staff expansion come new pressures on IT departments to accommodate new employees. Business productivity is increasingly being driven by computer technology, so it’s important to get new workers connected to the company network as quickly as possible. With all the other responsibilities the CIO and IT department have, supporting new hires typically is not high on the list. Keeping pace with an expanding workforce and expanding computing demands is what keeps Connecticut businesses competitive, which is why more IT departments need to adopt new strategies to keep pace with staff expansion.

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Which IT Support Is Right For Your Local Business: Remote or Onsite?

By Tom McDonald | May 4, 2016 10:40:00 AM

Every business runs on computers these days, which means every business needs some form of computer support. Someone has to be responsible for configuring and maintaining computer systems, keeping the Internet up and running, managing the web site (especially if you are dealing selling using e-commerce), and even dealing with paper jams in the printer. At the same time, staffing is one of the biggest expense items for any business, typically consuming more than 50 percent of itemized expenses when you take into account compensation, benefits, insurance, and worker’s compensation. But do you really need a dedicated IT team to keep your network systems up and running? Read More >

IT Support: When DIY Becomes DOA

By Tom McDonald | Nov 18, 2014 10:51:00 AM

Most entrepreneurs don’t start a business because they love to monkey around with IT Support.

And while there are some small businesses proprietors who are more intimate with technology, most business owners see technology as a “can’t live with it, can’t live without it” necessity that just keeps getting more and more costly.

When those costs start taking chomps out of profits, small business owners must decide whether to call in a professional for an assessment or try and get things under control with an in-house team.

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IT Support for Small Business - How much does it cost?

By Tom McDonald | May 29, 2014 9:26:00 AM

IT Support for Small Business – How much does it cost?

If you’re looking for tech support or a way to handle service for your computers and servers, the number one question you’re probably asking is: How much does it cost?

There are a couple of factors that play into price:

Service Level –

This is commonly referred to as an SLA, a Service Level Agreement. In a nutshell, it outlines what you are paying for. It details the exact services you’ll receive, what’s covered and what’s not, and what kind of response times you’ll get. Here is a snapshot of our NSI TotalCare Supreme Service Level Agreement for Managed Services as an example:

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