The Pros And Cons Of Managed Print Services

By Tom McDonald | Aug 13, 2015 1:30:00 PM



Even in the Internet age, businesses still run on paper, a lot of paper. Every year, the average worker generates 10,000 sheets of paper, and much of that paper is electronic communications such as email and presentations. When you add it up, that’s 4 million tons of paper. One of the biggest cost centers for any SMB is office printing, and that’s not just the cost of paper but also the cost of printing hardware, maintenance, and the staff to manage the printers.

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PRINTER REPAIR - IT Support Company's True Confessions

By Tom McDonald | Apr 9, 2013 11:03:00 AM

We provide IT Support to small businesses throughout New England and one thing is for sure: People don't think printers are very cool.  You would tell a stranger about a new set of tires for your car, before you would mention a new printer.  Why is that?  Although printers have kept pace with technology, (they have touchscreens, usb ports, wireless capabilities, and sleek designs) they aren't at the lunch table with the cool kids: tablets, servers, laptops, and pcs.

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NSI president and Xerox CEO Come Together to Promote the Partner Channel in CRN article

By Tom McDonald | May 26, 2011 10:20:00 AM


Xerox has been undergoing lots of changes over the past few years, with CEO Ursula Burns heading the helm for the past 2 years, she has changed Xerox from the inside out in hopes to transform them from just a printer/toner manufacturer, into a more diverse IT provider that utilizes the Partner Channel.

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Xerox offers free extended warranties on printers for trying their free eConcierge program

By Tom McDonald | May 20, 2011 9:52:00 AM

Xerox eConcierge is giving extended warranties to users of their eConcierge program. If you haven’t heard of eConcierge we covered it in our previous blog post. It’s a great client for SMB’s who wish to save time and money by using Xerox’s software to monitor all their printers from one location. Xerox makes it simple by informing you whenever your ink is getting low from Xerox and other branded printers. But what makes it truly time saving is the fact that they provide you with a link to the exact ink cartridge you need to replace, no need to search for the model number of the printer or the specific ink cartridge number.

To make this offering even more tempting Xerox is giving its users the ability to extend their printers warranty, for all Xerox printers and multifunction printers. To qualify you only have to download the free eConcierge client for a minimum of 30 days and order 2 ink supplies through the program. After doing this you get a free extended warranty on the device that is good for as long as you continue using eConcierge. Being that you will have to order ink no matter how you look at it and Xerox has made sure to have competitive pricing for their ink, it makes sense for any SMB to get a free extended warranty on their expensive hardware, while at the same time saving time and money utilizing Xerox’s free software. Of course there are no obligations to continue using eConcierge program and you can uninstall it at any point. So check out eConcierge powered by Xerox and see how you can get a free $300 extended warranty for buying products that you use every day.

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Check out the Basics of eConcierge powered by Xerox

By Tom McDonald | Apr 28, 2011 9:10:00 AM

eConcierge powered by Xerox is a new pilot program being implemented to help SMB’s Manage their printers easier and most efficiently. Xerox’s eConcierge program installs a small client onto your computer finding each of your printers on your network; this client monitors each of your printers and gives you all the information about each of your printers allowing you to easily manage them from a single location. 

What makes eConcierge really powerful is its ability to notify you, either through pop up notifications or via email that your toner levels are getting low and instead of having to manually check the printer periodically, find the model number and then find the associated toner cartridges through an online store and wait for the order to arrive. Using eConcierge powered by Xerox, you have all the printer info stored in the program, when the ink is low you are sent the notification and a link to the store giving you the exact ink cartridge that works with your printer with competitive pricing. You just click order and the cartridge is on its way.

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Your old printer is costing you money, IT Service Provider explains:

By Tom McDonald | Jan 5, 2011 3:47:00 PM

Think you’re saving money by not investing in new printers for your business? Think again. Many IT Service Providers do not specialize in printers, but we do, and we see legacy equipment in offices, every day.

Technology moves fast, bringing new benefits, not only in higher performance, but also reduced cost. If your printer is three to five years old, a new multifunction device provides many benefits including:

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