5 Most Common Office Printer Problems

By Tom McDonald | Jun 10, 2015 8:30:00 AM

There is a scene is the popular movie "Office Space" where the lead characters take the company’s fax machine out to an open field and destroy it with a baseball bat.

Connecticut small business owners with printer problems may be familiar with this feeling. Office printer problems can slow down productivity, frustrate employees and managers and take attention away from the company’s true objective — serving its customers.

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PRINTER REPAIR - IT Support Company's True Confessions

By Tom McDonald | Apr 9, 2013 11:03:00 AM

We provide IT Support to small businesses throughout New England and one thing is for sure: People don't think printers are very cool.  You would tell a stranger about a new set of tires for your car, before you would mention a new printer.  Why is that?  Although printers have kept pace with technology, (they have touchscreens, usb ports, wireless capabilities, and sleek designs) they aren't at the lunch table with the cool kids: tablets, servers, laptops, and pcs.

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Network IT Support - Where to cut corners, and where to invest.

By Tom McDonald | Jul 11, 2012 6:02:00 PM

IT Support.  Where to cut corners, and where to invest when it comes to your IT:  Wouldn’t it be nice if there really was a money tree, and we could harvest an almost endlesssupply of cash?   The reality is, we are always weighing the odds.  Always.  If you are a business owner, this never stops. Frequently asked questions include:

“What do I have?”

“What do I need?”

“How much can I afford?”

“What about the rest?” 

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NSI president and Xerox CEO Come Together to Promote the Partner Channel in CRN article

By Tom McDonald | May 26, 2011 10:20:00 AM


Xerox has been undergoing lots of changes over the past few years, with CEO Ursula Burns heading the helm for the past 2 years, she has changed Xerox from the inside out in hopes to transform them from just a printer/toner manufacturer, into a more diverse IT provider that utilizes the Partner Channel.

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Xerox offers free extended warranties on printers for trying their free eConcierge program

By Tom McDonald | May 20, 2011 9:52:00 AM

Xerox eConcierge is giving extended warranties to users of their eConcierge program. If you haven’t heard of eConcierge we covered it in our previous blog post. It’s a great client for SMB’s who wish to save time and money by using Xerox’s software to monitor all their printers from one location. Xerox makes it simple by informing you whenever your ink is getting low from Xerox and other branded printers. But what makes it truly time saving is the fact that they provide you with a link to the exact ink cartridge you need to replace, no need to search for the model number of the printer or the specific ink cartridge number.

To make this offering even more tempting Xerox is giving its users the ability to extend their printers warranty, for all Xerox printers and multifunction printers. To qualify you only have to download the free eConcierge client for a minimum of 30 days and order 2 ink supplies through the program. After doing this you get a free extended warranty on the device that is good for as long as you continue using eConcierge. Being that you will have to order ink no matter how you look at it and Xerox has made sure to have competitive pricing for their ink, it makes sense for any SMB to get a free extended warranty on their expensive hardware, while at the same time saving time and money utilizing Xerox’s free software. Of course there are no obligations to continue using eConcierge program and you can uninstall it at any point. So check out eConcierge powered by Xerox and see how you can get a free $300 extended warranty for buying products that you use every day.

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