How to Set Your Remote Workers up for Success with IT Support

By Tom McDonald | Sep 27, 2017 9:00:00 AM

More employees than ever are working remotely, which is creating new challenges for Connecticut companies’ IT support teams. When users have to access business-critical data outside the office, it presents a different set of challenges to secure and manage corporate data. Every day, there are new internet and mobile technologies that are enabling new levels of remote office computing to increase productivity. However, if the IT support team can’t support and protect remote workers, your business can’t profit from the benefits of telecommuting.

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If It Can Happen to Verizon, It Can Happen to Your Connecticut Small Business

By Tom McDonald | Sep 20, 2017 9:00:00 AM

Every Connecticut small business needs to take data security extremely seriously. You need to be on continuous watch for malware and data leaks. A data leak can be disastrous for any business, but small businesses are especially vulnerable, because they typically don’t have the hardened data security of large corporations or the resources to deal with a data breach once it occurs. Connecticut small businesses suffer double jeopardy, because, in addition to dealing with the data breach itself, Connecticut’s data breach notification law requires businesses to notify those affected and provide two years of identity theft and credit monitoring.

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What CT Small Businesses Should Know About the State's Cyber Security Policies

By Tom McDonald | Sep 5, 2017 9:00:00 AM

We have been discussing various ways that Connecticut small businesses have been affected by cyberattacks, but small businesses aren’t the only victims. As recent news stories have shown, government has to be wary of hackers as well. Whether it’s the Russians trying to affect the outcome of an election or cyber crooks hunting for Social Security and employment records, government agencies also are being targeted for cyberattacks. There is no central authority for government cyber security, so each federal agency and state is responsible for protecting its own data. Some states fare better than others, and how they choose to tackle cyber security can have a big impact on small business.

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The 5 IT Systems You Need to Support a Flexible Workforce

By Tom McDonald | Nov 22, 2016 8:00:00 AM

How employees define their workday and their workspace has changed dramatically with advances in IT systems. Workers no longer have to be bound to the office to be productive. They can access their email, calendar, work files, contact data, and more remotely using something as small as their smartphone. And they can work anywhere at any time; a phenomenon that more companies are coming to depend on to remain competitive.

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How Keyboard Failure will Crush Your Employees’ Productivity

By Tom McDonald | Jul 25, 2016 2:30:00 PM

With business operations more dependent on desktop computing than ever, the smallest glitch can bring productivity to a halt. Even the simplest computing problem can render your workstation useless and business stops. It’s like the old adage “For want of a nail… the kingdom was lost.” Let me share a recent experience that illustrates my point.

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How Remote IT Support Can Help Benefit Your Agriculture Business

By Tom McDonald | Jan 5, 2016 8:18:00 AM

Like any business professional, farmers have come to rely on computers to run their operations. In addition to dealing with cattle and crops, the modern farmer also has to deal with spreadsheets, analytics, data mining, and other business computing challenges. Farms are increasingly using cloud and mobile computing technology. That means they need IT infrastructure, and most farmers are too busy running their farms to worry about maintaining their computer systems.

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6 Red Flags That it's Time to Upgrade Your IT Support

By Tom McDonald | Nov 3, 2015 8:00:00 AM

Your business’s IT department is responsible for keep operations humming. It’s their job to maintain the computer systems behind the scenes so your team has access to the business-critical data they need to do their jobs. Unfortunately, you can’t always see what happens behind the scenes. Can you tell when your IT department starts to lose steam? Read More >

5 Lessons on Merging Your IT Departments After An Acquisition

By Tom McDonald | Jul 22, 2015 10:44:00 AM

You’ve been searching for a long time, looking for that extra special someone to build your future with. Now they are close, ready to join you for an exciting future and all that’s left to do is …. merge your IT departments.

Acquisitions are an exciting time for small businesses. Either the company is bringing in another partner to bolster their offering, hoping the sum is greater than the parts, or your company is the missing piece in a large company’s grand plan. 

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5 Signs It's Time to Replace Your Network Admin

By Tom McDonald | Jul 9, 2015 8:58:00 AM

The network administrator at your company wields a tremendous amount of power over your company’s information technology, but is that person doing a good job?

For a small business owner, staying on top of the latest in technology is likely not the top priority and can take a back seat to things like serving customers and hiring the right employees to help the business grow. 

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