Getting Started with TotalCare IT

No jargon here, just a plain English explanation of what our IT support looks like.

Hey, my name is Julie! I'm a Technician at NSI and I help businesses like yours!

 

 

Plan: TotalCare Small
Best For: 5-10 employees
Industries: Professional Services, Biotech, Start-Ups, Non-Profits
With TotalCare, here’s what to expect from day one.

ONBOARDING & TRAINING

  • We start by introducing your assigned NSI technician. They spend a week at your office to learn all aspects of how IT is involved in your business.
  • Network Assessment takes place and IT security audit.
  • An IT strategic plan that aligns with your goals and priorities is presented and finalized with your approval.

HELP DESK SUPPORT

  • Help Desk is available 24/7 for just about everything via phone, chat or email.
  • Every device in your network is proactively monitored and maintained.
  • Monthly reporting on tickets resolved and more is available.

CYBER SECURITY PROTECTION

  • Security Awareness Training is provided to all staff.
  • Other layers of protection are added according to need and budget.

CONTINUOUS IT EDUCATION

  • Blogs and videos on technology, business applications, cyber security and more.

Join 80+ CT Businesses & Non-Profits:

Manufacturing
100 users
Non-profit
10 users
Energy
100 users
Government
50 users

I enjoy onboarding our new clients. Seeing the stress lift off their shoulders when I arrive on site is a great feeling.

 

 

Plan: TotalCare Large
Best For: 11-250 employees
Industries: Manufacturing, Engineering, Healthcare, Government Agencies
Aside from general IT support, here are other kinds of IT projects we manage for clients.

DATA BACKUP & RECOVERY

  • Recover your data and be functioning in hours (sometimes minutes) after an interruption/disaster with NSI's Data Backup and Disaster Recovery solutions.
  • Virtualization, cloud storage, imaged based backup, etc.

HARDWARE & SOFTWARE SALES & SERVICE

  • Asset Management, Lifecycle management, etc.
  • Onsite service for everything, ink and toner replacement
  • Maintenance and Warranties for PC's and Servers

APPLICATION SELECTION & IMPLEMENTATION

  • Needs assessments, current stack evaluation, etc.
  • Support of decision making and trial process