Xerox has been undergoing lots of changes over the past few years, with CEO Ursula Burns heading the helm for the past 2 years, she has changed Xerox from the inside out in hopes to transform them from just a printer/toner manufacturer, into a more diverse IT provider that utilizes the Partner Channel.
Xerox eConcierge is giving extended warranties to users of their eConcierge program. If you haven’t heard of eConcierge we covered it in our previous blog post. It’s a great client for SMB’s who wish to save time and money by using Xerox’s software to monitor all their printers from one location. Xerox makes it simple by informing you whenever your ink is getting low from Xerox and other branded printers. But what makes it truly time saving is the fact that they provide you with a link to the exact ink cartridge you need to replace, no need to search for the model number of the printer or the specific ink cartridge number.
To make this offering even more tempting Xerox is giving its users the ability to extend their printers warranty, for all Xerox printers and multifunction printers. To qualify you only have to download the free eConcierge client for a minimum of 30 days and order 2 ink supplies through the program. After doing this you get a free extended warranty on the device that is good for as long as you continue using eConcierge. Being that you will have to order ink no matter how you look at it and Xerox has made sure to have competitive pricing for their ink, it makes sense for any SMB to get a free extended warranty on their expensive hardware, while at the same time saving time and money utilizing Xerox’s free software. Of course there are no obligations to continue using eConcierge program and you can uninstall it at any point. So check out eConcierge powered by Xerox and see how you can get a free $300 extended warranty for buying products that you use every day.
As a top sponsor of VentureTech Network, Xerox shares about their partnership with the community. Gary Gillam, VP North America Channel Operations, Xerox, cites “great alignment with the VTN membership” and Mike Milligan, VP of Marketing, NA Reseller Organization, Xerox, is also motivated by the partnership. “Where we’re going with our business is exactly where VTN members are going with their business.”
VTN member Tom McDonald, who attended both the VTN event in Chicago and Xerox Fusion Summit in San Antonio comments “It is obvious to me that Xerox gets it. They listen to us, the partner, and build programs that can help us grow our existing business and acquire new customers. Xerox announcing eConcierge will give us a hunting license to go after new customers we could not approach before.” Tom is President of NSI and sits on councils of both VTN and Xerox.
eConcierge powered by Xerox is a new pilot program being implemented to help SMB’s Manage their printers easier and most efficiently. Xerox’s eConcierge program installs a small client onto your computer finding each of your printers on your network; this client monitors each of your printers and gives you all the information about each of your printers allowing you to easily manage them from a single location.
What makes eConcierge really powerful is its ability to notify you, either through pop up notifications or via email that your toner levels are getting low and instead of having to manually check the printer periodically, find the model number and then find the associated toner cartridges through an online store and wait for the order to arrive. Using eConcierge powered by Xerox, you have all the printer info stored in the program, when the ink is low you are sent the notification and a link to the store giving you the exact ink cartridge that works with your printer with competitive pricing. You just click order and the cartridge is on its way.