URGENT SECURITY ALERT: Apple iPhone, iPad, Mac

By Tom McDonald | Feb 23, 2014 5:15:00 PM

AVOID public wifi until you have performed the latest iOS update. Protect yourself from potential security issues aimed at Apple Mac, iPhone, iPad.  NSI Senior Support Consultant explains: 

"There isn't much buzz about it yet as it is mostly only the hacker/security community that knows of this today, but there was a MAJOR security vulnerability that was just made public that affects almost all apple devices.

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What is a Help Desk?

By Tom McDonald | Jun 19, 2013 12:26:00 PM

What is a Help Desk?  President of Connecticut based IT Support Provider NSI, Explains:  I recently stumbled across a Jenna Marbles vblog episode entitled, “What are this” (I would link to it, but she drops the F bomb… we provide a perfect excuse for you to visit YouTube at the end of this post, what you do from there is up to you).  The video made me think about how we communicate with our customers, and the assumptions we may be making after 28 years in the business.  Beginning with:  is it spelled Help Desk, or Helpdesk?  Officially, it’s “help”  “desk”, but there are many uses of “helpdesk” out there, so we use both which allows people to find the information they are looking for.

So, what is a Helpdesk, and why would you want one?

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Nine Time-Savers using Google Search

By Tom McDonald | Apr 24, 2013 11:11:00 AM

While searching for a keyboard shortcut, I stumbled upon an article from a credible source boasting 10 ways to save time.  I clicked through and started reading.  Number two on their list was, stop procrastinating.  At that moment, I stopped reading the article, which resulted in me saving time. Technically, you could say the article was helpful.

Here is a quick list of popular Google Search Shortcuts.  Not only will they save you some typing, but they net pretty accurate results without having to scroll or sift through various search resources. 

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VMware - End of Availability

By Tom McDonald | Apr 18, 2013 12:02:00 PM

VMware End of Availability

Managing software licenses and product support for your IT solutions is no fun.  There are so many things to keep track of, and it is a tedious administrative burden that must be managed in order for your business to maintain a healthy flow of information.  Additionally, this administrative task will be wrestled to the ground by a network administrator or IT support staff member, and is probably the last thing they want to deal with, and for good reasons.

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1 Minute Quiz - IT Support Evaluation for Small Business

By Tom McDonald | Mar 28, 2013 9:57:00 AM

One of three things will happen as you read the questions in this IT Support Evaluation QUIZ: 

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