In-House or Outsourced IT: Which Is Best for Your Business?

By Tom McDonald | Jul 18, 2017 8:00:00 AM

Growing a Connecticut small business is not easy, especially in a post-recession economy. Every decision that business owners make needs to keep in mind a return on investment or savings in overhead.

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Managed Service Provider Pricing vs. the Cost of Hiring In-House IT

By Tom McDonald | Jul 11, 2017 8:00:00 AM

Like companies everywhere, Connecticut small businesses are struggling to contain operating costs, and computing infrastructure can be one of the most difficult expenses to manage. The enterprise infrastructure is essential to business operations, but it’s usually a cost center, so balancing outlay against returns is a continuous challenge. Staffing is a big part of IT operating expenses, so the question becomes: Is it more cost-effective to hire or to outsource? How do you assess managed service provider pricing against in-house staffing costs?

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In-House or Outsourced IT: Which IT is right for your business?

By Tom McDonald | Apr 19, 2017 10:02:00 AM

Growing a small business is not easy, especially in a post-recession economy, so every decision business owners make needs to consider a return on investment.

For small business owners, the decision to outsource their information technology needs opposed to having someone in-house is an important one.

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NSI Earns a Spot on CRN’s 2017 Managed Service Provider 500 List

By Tom McDonald | Mar 16, 2017 12:19:31 PM

It’s always nice to be recognized. Especially when recognition comes from your peers—other professionals who have “been there, done that, bought the T-shirt.” They understand what it takes to succeed and the challenges that stand in the way of providing outstanding customer service. That’s why we are extremely proud to be named one of the Pioneer 250 on CRN’s 2017 Managed Service Provider 500 (MSP500) list.

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4 Questions to Ask Before Hiring a New IT Service Provider

By Tom McDonald | Jun 15, 2015 10:00:00 AM

Hiring a new IT service provider is an important step for any small business. Bringing in the right person can reduce the burden that mismanaged IT services can have on a business, especially one that is trying to grow in a tough economic climate. 

But don’t worry, help is here. Before hiring a new IT service provider, put on your detective hat and ask the right questions to make sure the provider you pick is the right one for your company’s needs.

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IT Support: When DIY Becomes DOA

By Tom McDonald | Nov 18, 2014 10:51:00 AM

Most entrepreneurs don’t start a business because they love to monkey around with IT Support.

And while there are some small businesses proprietors who are more intimate with technology, most business owners see technology as a “can’t live with it, can’t live without it” necessity that just keeps getting more and more costly.

When those costs start taking chomps out of profits, small business owners must decide whether to call in a professional for an assessment or try and get things under control with an in-house team.

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Is "Like Us on Facebook" Risky Business?

By Tom McDonald | Jun 6, 2014 9:35:00 AM

Connecticut computer company, NSI, shares this incredible TED Talk featuring Jennifer Golbeck.  Jennifer discusses how social media platforms like Facebook track us through our "Likes". 

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TEDTalk Touches on the Future of Managed Services

By Tom McDonald | Mar 28, 2014 12:01:00 PM

The idea of managed services is new to many, and the future of this technology has enormous potential.  Please take a few minutes to watch this TEDTalk by Marco Annunziata, entitled: Welcome to the age of the industrial internet.

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IT Support Provider's President Goes to Washington

By Tom McDonald | Sep 18, 2013 7:33:00 PM

Recently,  I spent a full day in Washington, D.C.  attending the sold out inaugural 2013 Datto Partner Conference.  The vibe was similar to the first VMware Partner conference I attend years ago. 

A keynote from CEO Austin McChord kicked off the event; he is completely unpolished, which is refreshing, as is the obvious fact that he is totally immersed in every detail of his business.  He rattles off facts, figures, and details.  Technical, business, and sales related data roll off his lips at a rapid-fire pace.  What did I learn? Here are some of the key things I took away from his talk:

  • Datto is exploding – 200+ employees; 112 of which were hired last year
  • Datto has 8000+ partners – wow!  Lots more Managed Service Providers (MSP) and IT Service Providers than I thought existed
  • The company is totally focused on the channel, particularly the MSP market
  • New MSP User Interface has been rolled out, making it easier for us to quickly setup and troubleshoot devices for our clients
  • Direct-2-Tech was introduced, this means when you escalate an issue, we go directly to the tech that can solve the problem – this is a great things for NSI, and NSI clients.
  • Tech support is 24/7/365, when clients need help, help is there.
  • Brand new software allows us to show our clients the incremental changes that are happening
  • HIPAA compliance  -  Datto is compliant and enables NSI to continue offering backup in regulated environments for clients needing this

The summary from Austin’s keynote for me was this – Datto gets it. They understand what we need to be the best possible ITsupport service provider to our clients.  Additionally, they enable us to offer enterprise class services to the smallest of businesses;  it is as simple as that.  Why that’s a big deal: 

According to the U.S. Census of 2010:

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