Connecticut's IT Managed Services Blog

What is a Help Desk?  President of Connecticut based IT Support Provider NSI, Explains:  I recently stumbled across a Jenna Marbles vblog episode entitled, “What are this” (I would link to it, but she drops the F bomb… we provide a perfect excuse for you to visit YouTube at the end of this post, what you do from there is up to you).  The video made me think about how we communicate with our customers, and the assumptions we may be making after 28 years in the business.  Beginning with:  is it spelled Help Desk, or Helpdesk?  Officially, it’s “help”  “desk”, but there are many uses of “helpdesk” out there, so we use both which allows people to find the information they are looking for.

So, what is a Helpdesk, and why would you want one?

Replace, or Upgrade and Maintain?  One of the issues we encounter when we help our K-12 clients is the assessment and determination of academic and administrative computing needs when it comes to evaluating their replacement cycle.  What criteria should be used to determine if PC’s need to be upgraded vs. replaced? 

NSI agrees with IT Services at Stanford when it comes to general rule of thumb guidelines for replacing aging computers for use in education:

IT Support from Connecticut based NSI:  FAQ’s iPhone 5 – Email Attachments & Custom Alerts - Below are the answers to two questions we hear a lot, regarding the use of an iPhone 5.  NSI’s Help Desk manages mobile devices as part its TotalCare program (customer’s love NSI’s help desk, if you haven’t tried it, you should).  End users call in with various questions regarding functionality and issues using their mobile devices. Here are two popular questions we hear from iPhone 5 users:   

Can I customize ringtones and vibrate alerts for different contacts?

Complete IT Support from Connecticut based NSI, serving CT and the Northeast Government, Education, and Small Business sectors since 1985 – What are the TOP FIVE things your IT staff should do to prepare IT resources for the summer?

As Connecticut Schools plan for the Smarter Balanced assessment test scheduled to roll out and replace Connecticut’s Mastery Test, and the Academic Performance Test during the 2014-2015 school year, IT preparedness and resource evaluation are key components for many district’s summer schedule.

Connecticut based NSI offers Complete IT Support for Your Business, serving CT, RI, MA, NH,VT,NY, NJ. –  Your technology, well managed with NSI TotalCare. 

New York Times Tech columnist David Pogue shares 10 tips for computer, web, smartphone and camera users in less than six minutes in this video from TED, February 2013.  In this quick and entertaining talk, Pogue points out that we are handed computers, and told to get to work with no standardized training or testing.  He goes on to share ten tech tips that almost everyone is “supposed” to know, such as: