5 Strategies to Configure your IT if you Have a Mobile Workforce

By Tom McDonald | Oct 6, 2015 9:30:00 AM


Some of the greatest productivity tools for business are mobile computing devices. Tablets, smartphones, and laptops keep employees connected to the office and to customers and enable round-the-clock support. These same mobile devices also can create a headache for IT personnel. The IT staff has to provide access to mobile users and secure the network from wireless intruders. While supporting a mobile workforce can substantially increase office productivity, your network also needs to be hardened to accommodate mobile users. Read More >

The End of XP Support and Embracing Windows 8 Pro

By Tom McDonald | Oct 1, 2013 11:56:00 AM

The end of XP Support and SP3 Office 2003 is April 8th, 2014. A few members of the NSI team recently attended a conference where a lot of discussion took place regarding XP and Windows 8 Pro.  You do not have to be a techie to be aware that moving to Windows 8 has received a lot of heated publicity, both for and against the operating system.  

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What's that in the sky? It's The Cloud and it has all your documents

By Tom McDonald | Sep 18, 2013 10:05:00 AM

The Cloud.  It's the place to be.  Perhaps Sir Richard Branson will find a way for us to tour the cloud.  If anyone can find a way, it's him. 

We use the cloud when we put gas in our car.  We use the cloud to pay our bills (even if you are sending a paper check, funds are transferred through the cloud by the banks and corporations that process payments).  

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Are You Ready for Mobile Users?

By Tom McDonald | Sep 13, 2013 10:29:00 AM

Are you reading this on your smartphone or tablet?  One thing that I know for certain is that I view a majority of emails, blog posts, and reports on my smartphone.  The amount that I do this surprises me, as I once believed the screen was too small and the notion of conducting business on, well, a display the equivalent of a business card seemed impossible.  It's not.  I do it every day, and I'm sure you do, too. 

Did you know that by 2014 there will be more mobile web surfers than stationary ones? That means more prospects are accessing your business website more through their smart phones, tablets or other mobile devices than with a laptop or PC. If you thought you had time to make the switch closer to 2014, you may want to reconsider in light of new research. A recent study revealed that around 40% of prospects move on to a competitor if they have a poor mobile experience. How prepared is your business for this change? Well, if you are just starting out, the following checklist will help. 

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Five Things You Should Do Right Now to Preserve IT Support Systems

By Tom McDonald | Sep 5, 2013 7:17:00 AM

Here at NSI, we do a lot of IT consulting for network support and computer services, including vmware projects, storage, and data backup and recovery solutions for small business.  Let's jump right into the five things you can do right away to improve your businesses IT environment - One: Backup Files Every Day - As catastrophic as data loss is, the number of businesses that still are not backing up their network is unbelievable. According to the Symantec Small to Medium Size Businesses (SMB) data, only 23% of SMBs are backing up their data on a daily basis and fewer than 50% are backing up data weekly. Any number of events can result in data loss, so the importance of frequently backing up your network cannot be overstated. 

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What is a Help Desk?

By Tom McDonald | Jun 19, 2013 12:26:00 PM

What is a Help Desk?  President of Connecticut based IT Support Provider NSI, Explains:  I recently stumbled across a Jenna Marbles vblog episode entitled, “What are this” (I would link to it, but she drops the F bomb… we provide a perfect excuse for you to visit YouTube at the end of this post, what you do from there is up to you).  The video made me think about how we communicate with our customers, and the assumptions we may be making after 28 years in the business.  Beginning with:  is it spelled Help Desk, or Helpdesk?  Officially, it’s “help”  “desk”, but there are many uses of “helpdesk” out there, so we use both which allows people to find the information they are looking for.

So, what is a Helpdesk, and why would you want one?

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New VIDEO: Remote Computer Support has a name, or two.

By Tom McDonald | Nov 13, 2012 10:04:00 AM

What are Managed IT Services, Managed Services, Remote Monitor and Remediation, Remote IT Solutions, Help Desk Network Support Services?  So many terms…

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On Site Computer Service and the Prius - We went green, and saved

By Tom McDonald | Oct 23, 2012 12:29:00 PM

NSI IT Support Connecticut:  Perhaps you have seen an NSI wrapped Prius cruising down the highway or hanging out in a business park trying to pick up customers by showing off. 

In a previous post, I mentioned that as business owners we are always weighing our options; so, when the idea of moving to company vehicles was presented to me I had an immediate knee-jerk reaction.  I recalled a previous decade when the use of company cars did nothing but cost us money.  I’m sure my initial response was written all over my face, but thankfully, my mouth said,  “let’s run the numbers, and see what our options are.”  With the help of our executive team (I’m lucky to have such a great staff, I’m surrounded by good ideas every day) we analyzed our auto expenses from the previous years, and compared them to what the Prius would cost.  To add to the excitement, a couple of our vendors were willing to contribute to the cost of the wrap, as it is advertising for them as well.  Factor in the cost of gasoline, and we were looking at a winning solution.  Here is how it played out:

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A Day in the Life - one IT support issue, two scenarios

By Tom McDonald | Aug 7, 2012 5:20:00 PM

Why choosing the right IT service provider matters now, more than ever.  You’re a business owner.  It’s 8:30am and your cell phone rings.  It’s the office; your faithful early bird employee who opens the doors and gets ahead of it before the whirlwind of the day takes flight sounds distraught.  The Server is down.  There is no email.  And, the report you need for your meeting won’t be waiting on your desk. 

You find a way to print some of the information at home, and head in to the office.  When you arrive, everyone is standing around talking about the situation, “how long will we be down?”  Naturally, other social topics evolve from the conversation, and soon everyone is engaged.

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NSI CT News: Microsoft Office 365, Benefits Moving to Cloud Computing

By Tom McDonald | Jun 30, 2011 12:50:00 PM


IT Support Technician from NSI - review of Microsoft Office 365 / MS365: Working with Small and Medium Businesses as a Network Support Specialist, I'm asked about new advances in technology almost every day.  Most recently, I received an inquiry about Microsoft 365 / Office 365. *NOTE:  This post is from 2011, updated information is on its way!  Subscribe to this blog and get the latest on Office 365.  We will have a series of posts regarding Microsoft 365! Our "What needs work" section, below, will be addressed, along with other awesome improvements to this great product.

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