Tom McDonald

President of NSI, Tom has been helping small and medium businesses succeed in Connecticut for over 25 years.

Recent Posts

How Remote Work has Impacted IT Budgets

By Tom McDonald | Sep 28, 2021 6:30:06 PM

Like countless others across the United States, small and medium businesses in Connecticut changed the way they work, practically overnight. And to accommodate for this, many businesses like yours were left reinventing their IT budgets.

Our state has recovered 69% of the 292,400 jobs lost to COVID. However, despite a record number of unfilled job openings, paradoxically, there are 91,000 fewer people working in Connecticut than in February of 2020. One way for Connecticut business owners to access a larger talent pool is to invest in adapting their business to function well with remote workers. After all, remote work is here to stay.

Below, we share 4 ways remote work has impacted IT budgets and a few insights on what these changes might mean for you in 2021.


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4 Tips for Building an IT Budget

By Tom McDonald | Sep 13, 2021 11:00:46 AM

Building an IT budget — especially with the way things have been going in the past 20 months or so — can seem like a daunting task for small businesses. Your IT department experienced a rise in demand from the rest of your staff. With more meetings occurring online and an overall increase in requests for support, your tech team may be looking to you for guidance on how to build an IT budget that safeguards your SMB’s business continuity.

On the other hand, you may be wondering how to balance those needs with a plan that doesn’t break the bank and instead gets the most return on your investment. Take a look at the following four tips for building an IT budget in 2021.


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How Digital Transformation Improves Operations?

By Tom McDonald | Aug 24, 2021 9:15:19 AM

Ensuring that day-to-day operations run smoothly can be hard, especially within small firms where resources are limited. This is why new technology is important, because they offer progressive firms an opportunity to accomplish more with less.

But what exactly does “transformation” mean in terms of business impact?

That’s what this blog is about. In this blog we will explain what benefits a company can expect from a truly transformative experience with new technology.

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Why is Getting an ROI out of Technology Difficult?

By Tom McDonald | Aug 24, 2021 9:14:51 AM

The nature of technology is such that it impacts everything at the business - employees, work culture, various departments (sales, marketing, HR, accounting, manufacturing), and so on. Without clearly defined goals, established performance indicators and aligning the technology with existing work culture, organizations struggle to arrive at their ROI on technology.

Here are 5 challenges that organizations face when calculating ROI on technology:

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The Four Steps for Continuous Business Improvements

By Tom McDonald | Jul 9, 2021 9:45:48 AM

There are two ways to try to improve any aspect of a business, whether it’s about sales, marketing, operations, finances or management. The amateur way is to act ad-hoc and reactively. This leads to random sets of usually disconnected improvements and very limited return on investment of both money and time.

The proficient way is to plan and act proactively. This leads to a development plan usually with connected initiatives set for effective execution and leads to dramatic improvements.

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Industry Veteran Brian Jurick joins NSI Senior Executive Team

By Tom McDonald | Jun 15, 2021 12:02:00 PM

Jurick brings over 20 years of leadership experience in the MSP space, NSI continues to grow as the leader in SMB IT support in Connecticut.

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5 Reasons to Outsource IT

By Tom McDonald | Sep 15, 2020 4:57:03 PM

As small businesses grow, their technology needs become more complex. More employees means new tech like laptops, printers, access points, phones, etc., are needed, and supporting these infrastructural changes  can be difficult without a dedicated IT professional. 

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Key Metrics of a Successful Teams Adoption

By Tom McDonald | Aug 24, 2020 4:45:41 PM

Back in April 2020 when Covid19 took the country by storm, many organizations quickly shifted to a work from home setup, implementing technologies like Office 365 and Microsoft Teams to allow their teams to work remotely. With very little planning, a few organizations started to face technology adoption challenges creating productivity issues.

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Guidance for adopting Telehealth solutions in response to COVID-19

By Tom McDonald | Mar 27, 2020 10:31:04 AM


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SMB's Technology Checklist for Working from Home

By Tom McDonald | Mar 17, 2020 3:51:10 PM

You’re home and you’re working. Same goes for your team, and this means everyone.

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