Data loss and IT support - Don't drop the baton.

By Tom McDonald | Aug 28, 2013 12:38:00 PM

The Atlantic hurricane season is upon us.  Everyone has their fingers crossed, hoping to avoid nature's wrath.  It seems we have gone too many years with unusual weather events that challenge us as citizens, homeowners, employees, and business owners. Running an IT Support company that provides network and computer services to small businesses means we see the worst of it when a disaster strikes.  CIO's and business owners with blank expressions as water levels rise and winds howl.  Will the servers be ok?  Did I remember to do the backup? Can we withstand another four day power outage?   Here is what the experts are reporting when it comes to data loss: 

Read More >

Confessions of a Small Business Owner: "I have no data backup"

By Tom McDonald | Aug 10, 2013 8:45:00 AM

Dear Small Business Owner, 

You are not alone.  According to Symantec SMB, 50% of small and medium businesses have no backup or disaster recovery plan in place.  41% of those surveyed, stated they haven't given much thought to implementing a disaster recovery or business continuity plan. 

Statistics like these are impressive, aren't they?  Unfortunately, they don't actually help you solve the problem of not having a data backup plan, and they may even support the idea of NOT getting one.  Let's take a look at some questions that will help us decide if you even need a better, or beginning backup plan.  

Read More >

Using Do Not Disturb on your iPhone - Only get the calls you want

By Tom McDonald | Jul 23, 2013 11:28:00 AM

Dear Apple:  I only want my iPhone to ring if it’s important.

Apple:  Your wish has been granted.  I bring you:  Do Not Disturb

Personally, I do not take a lot of naps, but if I were to partake in what many experts refer to as “the best thing for productivity, ever” and snooze for a brief period of time during the day, I would certainly want a very select few individuals to be able to reach me -  no matter what. 

Read More >

Survey Results - How are business owners handling MOBILE DEVICES?

By Tom McDonald | Jun 26, 2013 11:50:00 AM

How are small businesses handling Mobile Devices?  We know that business owners rely on their mobile technology more than ever, because we see these trends when we review the types of calls received by our Help Desk. When NSI TotalCare added its robust service offering designed specifically for Mobile Devices, it was in response to feedback and requests of our clients, who expressed a need for this kind of support. Policies, management, security, data backup and best practices alone are a lot for a business owner to handle, not to mention the variety of user issues, questions, and continued operating system upgrades required to keep each device up to speed. 

Read More >

FAQ's iPhone 5 - Email Attachments & Custom Alerts

By Tom McDonald | May 25, 2013 2:01:00 PM

IT Support from Connecticut based NSI:  FAQ’s iPhone 5 – Email Attachments & Custom Alerts - Below are the answers to two questions we hear a lot, regarding the use of an iPhone 5.  NSI’s Help Desk manages mobile devices as part its TotalCare program (customer’s love NSI’s help desk, if you haven’t tried it, you should).  End users call in with various questions regarding functionality and issues using their mobile devices. Here are two popular questions we hear from iPhone 5 users:   

Can I customize ringtones and vibrate alerts for different contacts?

Read More >

Don’t tell me I need a Network Upgrade !

By Tom McDonald | Dec 4, 2012 3:52:00 PM

Well, you probably do.  Regardless of how skilled your IT Support, Network Admin or Computer Services are, if you are a business owner you will be faced with upgrades. This is the reality of what it takes to run a business in today’s competitive market.  What if NSI stopped upgrading?  How would we stay in business and maintain our ability to provide services like TotalCare, Data Backup and Recovery, Remote Help Desk Services, On Site Computer Maintenance and Printer Repair?  We would stink, and no one would want our antiquated service offerings. 

Read More >

New VIDEO: Remote Computer Support has a name, or two.

By Tom McDonald | Nov 13, 2012 10:04:00 AM

What are Managed IT Services, Managed Services, Remote Monitor and Remediation, Remote IT Solutions, Help Desk Network Support Services?  So many terms…

Read More >

A Day in the Life - one IT support issue, two scenarios

By Tom McDonald | Aug 7, 2012 5:20:00 PM

Why choosing the right IT service provider matters now, more than ever.  You’re a business owner.  It’s 8:30am and your cell phone rings.  It’s the office; your faithful early bird employee who opens the doors and gets ahead of it before the whirlwind of the day takes flight sounds distraught.  The Server is down.  There is no email.  And, the report you need for your meeting won’t be waiting on your desk. 

You find a way to print some of the information at home, and head in to the office.  When you arrive, everyone is standing around talking about the situation, “how long will we be down?”  Naturally, other social topics evolve from the conversation, and soon everyone is engaged.

Read More >

8 Things to ask when choosing the right Managed Services Provider for your IT needs

By Tom McDonald | Mar 24, 2011 10:09:00 AM

Our last article, 5 Different Managed Service Provider (MSP) price models, how to choose the best one for your SMB, focused on the pricing models of different MSPs and how that would relate to your own business. This article focuses on what they actually cover and what to look for in the contract itself. Here are 7 topic areas that you should ask your MSP before signing the contract:

Read More >

4 Ways Virtualization helps with Disaster Recovery - Network Support team explains

By Tom McDonald | Mar 3, 2011 9:13:00 AM

NSI CT Network Support Team explains why virtualization is the key, and asks: If your IT center were to shut down how long could your business stay open? Would you still be able to function in the short run or is everything completely stopped if you don't have access to your IT center? These are some very important questions to ask if you run a business that relies on computers and the internet to function. For every hour that your systems are off line that is revenue lost to your business. By having your servers virtualized you not only save money by reducing hardware and energy consumption, but also increase your ability to recover if a disaster should occur.

Recover to any hardware

Read More >