Connecticut IT Managed Service Provider NSI Acquires Laser Network Solutions, Inc.

By Tom McDonald | Nov 14, 2017 9:00:00 AM

NSI Initiates Connecticut Expansion Plan with Acquisition of Laser Network Solutions Inc.

Read More >

How to Integrate a Managed Services Provider Into Your Existing IT Staff

By Tom McDonald | Oct 11, 2017 9:00:00 AM

If you ask the average owner of a Connecticut small to medium-sized business (SMB) why he or she doesn’t outsource his or her IT support, he or she can cite dozens of reasons: ”It’s too expensive,” “outside IT support doesn’t understand my business,” “outside IT support can’t respond fast enough,” “I would have to cut my IT staff,” etc. The fact is, the right IT managed services provider (MSP) can save you time, money, and resources while making your IT staff more efficient. It’s all a matter of how you use your IT MSP and how well you integrate it into your team.

Read More >

NSI Recognized Among Top 501 Managed Service Providers by MSPmentor

By Tom McDonald | Jul 26, 2017 8:00:00 AM

10th Annual MSP 501 Ranking and Study Identifies World’s Most Progressive MSPs in Information Technology Systems

Read More >

Should You Stay with Your Current IT Managed Services Provider?

By Tom McDonald | Jul 25, 2017 8:00:00 AM

Nothing lasts forever, and business relationships need to be revisited regularly, especially when it comes to IT managed services. Technology changes at a rapid rate, and so should the capabilities of your managed services provider (MSP). Unfortunately, too many businesses consider IT support as a “set it and forget it” contract. Even if your relationship with your current MSP is still working, it may be time to take a look at your IT managed services to see if you are getting the support you really need.

Read More >

Managed Service Provider Pricing vs. the Cost of Hiring In-House IT

By Tom McDonald | Jul 11, 2017 8:00:00 AM

Like companies everywhere, Connecticut small businesses are struggling to contain operating costs, and computing infrastructure can be one of the most difficult expenses to manage. The enterprise infrastructure is essential to business operations, but it’s usually a cost center, so balancing outlay against returns is a continuous challenge. Staffing is a big part of IT operating expenses, so the question becomes: Is it more cost-effective to hire or to outsource? How do you assess managed service provider pricing against in-house staffing costs?

Read More >

NSI Earns a Spot on CRN’s 2017 Managed Service Provider 500 List

By Tom McDonald | Mar 16, 2017 12:19:31 PM

It’s always nice to be recognized. Especially when recognition comes from your peers—other professionals who have “been there, done that, bought the T-shirt.” They understand what it takes to succeed and the challenges that stand in the way of providing outstanding customer service. That’s why we are extremely proud to be named one of the Pioneer 250 on CRN’s 2017 Managed Service Provider 500 (MSP500) list.

Read More >

10 Ways an IT Managed Services Provider Will Improve Your Bottom Line

By Tom McDonald | Sep 28, 2015 10:30:00 AM

Qualified IT personnel are expensive, but if your business runs on computers, then the expense is worth it, at least theoretically. For many small to medium-sized organizations, having dedicated IT personnel may not be cost-effective.

Read More >

The Personalization of a Managed Service Provider

By Tom McDonald | Jan 6, 2015 10:06:00 AM

Managed Service Providers (MSPs) have been around for some time now, offloading IT-related needs and increasing business productivity of the companies they work for.

During their existence, MSPs have heard a lot of common questions, comments, and complaints from their clients. MSPmentor covered some of the most common complaints clients have, including not understanding where files were placed, why services were costing more than expected, and the notorious “When will my services be back online?”

Read More >

IT Support: When DIY Becomes DOA

By Tom McDonald | Nov 18, 2014 10:51:00 AM

Most entrepreneurs don’t start a business because they love to monkey around with IT Support.

And while there are some small businesses proprietors who are more intimate with technology, most business owners see technology as a “can’t live with it, can’t live without it” necessity that just keeps getting more and more costly.

When those costs start taking chomps out of profits, small business owners must decide whether to call in a professional for an assessment or try and get things under control with an in-house team.

Read More >