TECHNOLOGY SERVICE NEWS
Making The Grade NSI Technician Scores High Marks |
| A recent customer crisis demonstrated the expertise and work ethic that all NSI Service Technicians bring to their jobs.
A printer used to print paychecks broke down at the Central CT Coast YMCA on a payroll week.  Approximately 750
paychecks were at risk unless something
could be done. Although replacement
parts were ordered immediately technician
Paul Ruccio did not wait, rushing to the YMCA’s
New Haven headquarters with a loaner printer. “Even
though he put all his effort into this task we were unable
to override our system,” said Pat Almeida, HR Associate for
CCC YMCA. “Paul made several suggestions as to how to deal with
the problem and said he would be back in the morning.”The replacement parts arrived the next morning (Friday, payday) and Ruccio quickly fixed the broken printer in time to print the checks for delivery late that afternoon. “He stayed calm and focused amidst the stress around him,” Almeida said. “I cannot imagine anyone else making such an effort to help us.” NSI takes pride in doing what it takes to satisfy its customers. “Paul’s work in this situation is representative of the values and abilities of all our service technicians,” said NSI VP of Service Ed Garcia. “Simply put, we are committed to serving the needs of our customers.” |